Clients not valued

It has been 3 months since I requested for my child account to be downgraded to the one which I requested in the first place, nothing has been done thus far, I have even decided to have my salary deposited to a different bank, since one is not valued as a client. I even published a review last month with hello Peter but still my query has still not been resolved. This week I received an sms from the very same FNB reminding me to make a deposit to the very same account I have lodged a query for.