Clients not being valued

It is very disappointing that after 9 years with FNB I had to change it due to no loyalty or valuing of this bank. It’s unfortunate I cannot retrieve the chats online of what happened. I requested to get certain services which another bank was offering me and was straight there and then told I do not qualify for this. I did inform the lady that there is a bank that is offering me these and again told me they have their criteria that they use which may not be the same as that bank. I then told her maybe it’s best I change banks and the response I got was ”sorry to hear that”. Upon switching banks I then get a call telling me I have been pre approved for the same services I initially requested. Mind you I only switched banks 2 months later. I am very disappointed by this act.