Clients just don't matter - You're just a number in the cess pool

Being a compliant citizen really gets you nowhere in life. After 2020 (after thinking applying for Debt Review and that not working out as that is another administrative nightmare) we all thought life would get better. My installments on my Revolving Loan got behind and DR got cancelled (even though the ITC listing still remained). I decided to start making repayments on the Revolving Loan (on my own, no threats , no mail or telephone calls). All went well up until a few weeks ago when i query the removal of the DR listing on ITC as it had been cancelled. So All the Creditors are informed ( three years later), i get a termination notice from FNB and then i get a retraction of the Termination Notice etc. (one big admin nightmare). Only to be contacted by Blake Attorneys (also in threatening manner ).. Okay fine, get the Debi check Mandate in place, FNB gets their first installment (via debit order) end of November 2023. Life is good. Only to receive a mail (Today) and a Letter of Demand from another Attorney's office. So, now i mail Blake's offices and I'm informed that my file is no longer with them (since yesterday, 11 December 2023)! Now the new attorney says they couldn't get in touch with me and all of that. The arrangement is made, installments get paid but im not informed that there's a new attorney handling the file! SO now i think its a **** because arrangements are made and now I'm being threatened with legal action all over again! New Balance is now about R5500 where the one on the bank account shows R4900. SO now i have to repay more because someone thought it was a good idea to play musical chairs with client's files! Customer Service has gone down the drain! So we don't care about you or the fact that you pay your monthly installments (even before we had to get the collections departments involved, whom wouldn't have been involved as no one made contact with me in three years with regards to the outstanding monies) but okay! December is your lucky day FNB! I'll ensure to take money that (i could've spent on my children for essentials for 2024) and pay the outstanding funds. I'll forward the POP to your new attorneys and you'll have your money and have one less customer! I shall NEVER in my life!! DO any business with you EVER AGAIN! As soon as my son is done with school I'll close the bank account as well. Please note that you'll get your monies. Just ensure that my debit order is cancelled by end of December 2023 as i REFUSE to do your job again and ask for my refund if its NOT cancelled! Not that my two cents matter, but people (your customers! even the ones that struggle to get on their feet after 2020) matter. Customer Service isn't what it used to be. Informing your **** clients about changes in their attorneys or having people that actually WANT to work and take pride in their job is necessary. FNB used to be a bank where people WANTED to bank with because the CEO had his duck in a row. Customer SERVICE used to be something that employees WANTED to deliver as they took pride in their work. That's long gone! Merry Christmas yo you.. After I've paid your monies, please lose my contact number. I don exist!