Client service

<p>I received and sms stating that I must submit FICA docs. The number contained in the sms is not answered. You simply hold and hold. A few days pass, another sms, transactional hold will be placed on the account the next day due to non submission of FICA docs. Again, the number contained in the sms does not seem to work and there is no instructions on how or where to submit the docs.</p> <p> </p> <p>Cant transact, after calling numerous numbers, I eventualy get advised the e-mail address to submit the docs to and that it will take around 24 to 48 hours for the transactional hold to be lifted. Can still not transact. The matter is escalated. The afternoon I get called and informed by the person (to whom it was escallated) that he cant help. Will transfer me to the FICA department. He drops the call!</p> <p> </p> <p>So, I make a few calls to a few numbers again on Friday. The consultant speaks with a business banking manager (I am told...) to whom she has passed everything ans she can see the submission of the FICA docs. The business banking manager will call me. I am still waiting and I can still not transact.</p> <p> </p> <p>But here is the kicker. I cannot transact, but they still take the monthly service fee....</p> <p> </p> <p>I have sent numerous emails now but seemingly to no avail. Please, can someome just assist me???</p>