CLIENT OF 28 YEARS - BUSINESS ACCOUNT TOO MUCH?

I have opened a business banking account via the telephone recently (two weeks ago).

I was informed that in order for the account to be functional I would have to send the required FICA documents to FNB via the email address which I would be afforded.

After a few days of silence I contacted FNB via email (to no avail) and telephone (which was an endless frustration). I was eventually informed that an error occurred which resulted in the failure to supply me with the relevant email address. The matter was escalated, wherefore I was advised that the matter would be tended to shortly. Nothing happened though.

No contact occurred. I again contacted FNB and was put through a maze of departments, in each instance which I had to recite my details. All and all the matter was again escalated and I was supp**** with an address to send the documents to, which I duly did. Still no results.

Again on the phone and after much wait, I received the email which specified the documents which needed to be sent (albeit different from what was required earlier). Nevertheless, I submitted all the documentation within minutes and I have not even had a reply, despite persistent follow up.

The Business Account has already been loaded on my profile (frozen still) and I have received the physical bank card within a few days of my initial telecom.

I have, on every occasion made it clear that I need to make and/or receive various payments on behalf of my new business, but it seems that there is little compassion for same.

I can honestly say that I have been more than patient in this matter and I am unable to cancel and go to another bank as the risk of further delay would be detrimental to my very new business.

I would not recommend business banking with FNB. I have spent in total, more than 2 hours on the phone and sent various emails to various addresses. Do not waste your time with an online query...it does not work.

Utterly disappointed client, which I have been for 28 years, although not a business client....even at the time of typing this complaint.