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media.imports media.imports

1 reviews | Active since Mar 2009

17 Jul 2018, 11:15

Client must pay costs for **********

I have a personal account, as well as a business account wiyh FNB. My accounts was ALWAYS in good standing, since June 2018, when I got plaqued with debit order *****. Since June, debit orders for the following were deducted against my account: Phone Vault United Connect Unirewards Arcadezone ALTHOUGH these debit orders have been DISPUTED AND STOPPED in June, they just get submitted again and again. And best of all, I GET CAHRGED FOR INSUFFICIENT FUNDS< NOT PROVIDED FOR. What the HEC**** There IS NO FUNDS because of these **********. What does banks NOT understand with debit order *****?? On your site there is lots of complaints about these companies above. But their debit order priviliges does not get revoked. WHY MUST I PAY for ********** debit orders?? According to PASA (Payment Association of South Africa), the buck stops with THE BANK, NOT THE CLIENT. The bank is ONLY a third party in the sence that, it is NOT THE BANK commiting the *****, and THAT is where it ends. I DEMAND, these charges for insufficient funds, SINCE JUNE, get reversed on my account. FNB can recover these costs from the **********. And your bank DOES KNOW the ********** bank details, otheriwse, WHERETO does these funds for the debit orders get transferred to?? I DID NOT GIVE PERMISSION for these debeit orders. Debit orders is a BANK SYSTEM not mine. So it is up to THE BANK to get hold of these **********, and handle them. NOT the client. These costs is in excess of R300 on my account. I REFUSE to pay for that. Sorry. https://www.hellopeter.com/unirewards https://www.hellopeter.com/phone-vlt https://www.hellopeter.com/united-connect https://www.hellopeter.com/arcade-zone

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2018, 11:32
Official

Good Day Deon,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

mm
media.imports media.imports's update17 Jul 2018, 15:36
Reviewer Update
Thank you SO MUH for a friendly and very competent lady called Maisela for helping me. All charges have been reversed in a matter of minutes. With people like THIS our country will bloom.