Client for 10 YEARS and this is what I get!!!

On the 24/02/2015 I received an sms that my new cheque card was ready for collection at Newcastle branch. They said that I needed to bring my I.D. and proof of residence.<br> <br> Today I went in to the branch and after waiting for about 30 + minutes i finally got to the counter and explained to the lady in front that I had come for to collect my card. She proceeded to check on her system and then asked me for my proof of residence, witch I happily supp**** her with. My proof of residence was gotten from a local counselor who had signed off to verify my address last year on the 19/05/2014. When this lady told me she had to just check something with a manager she then told me that it had to be no older that 3 month. This was very aggravating because the sms my so called\best bank in the country"send me did not make any mention of this. If it had then I would not be rocking up at the bank with something that I was told would be fine!! <br> <br> The team leader tried to see if she could maybe help me out in some way but the address the bank has is different to the one that I have given them at 6 previous occasions.. the last few asking them to make sure that it had been changed on their system. """