Client centric environment. Great Service!!

I just opened an FNB Account via the call centre. It was such a pleasure & painfree process. The account was done telephonically within 20mins and card was delivered to my door. Went into a town branch to activate and setup my online banking as well as an FNB Connect sim. I received the worst service in my life and was actually sent away. I then went to the mall branch frustrated & with a heart full of regret however Ii dealt with the nicest souls. Charmaine was warm, welcoming & reassuring she issued me a ticket, waited for less than 5mins and a heaven sent thokozane khuzwayo assisted me. It is thanks to him that I have decided to keep this account after the awful experience I received on the same day from a different branch. Huge Thank you!!!!!