Clearly you slogan is wrong as you can't help me

I've never experienced such difficulty with a bank. I lost my card and blocked access to my banking app. I'm unable to get to a branch with my working hours and lack of transport (unable to pay for anything due to the 2 issues above). I find it ridiculous that I can't unblock my app telephonically or even just increase my limits. Security questions are in place for a reason. I cannot wait 3-7 days for a new card to be delivered, as I need access to my account to buy food.