Claiming money back after ATM ****

On Sunday 15th February I went to the ABSA atm in Elspark. A big black guy was standing in front of me withdrawing money. As it was my turn my card did not go into the slot,so I was interrupted by the guy withdrawing money before me. He said it happened to him as well and I must put my card in like this. For the second I looked back to the screen and turned again towards the guy he was gone with my card. I first started looking for him but could not find him. There was two ladies standing by the atm. I approached them to ask them if I can use their phone to cancel my card but they refused. By the time I got home to phone R9000 was out of account. Before I take any legal actions against FNB I want to know if I am gonna get my money back. If so,when will that be. The Tuesday morning I went to the FNB branch in Sunward Park and filled in a claim form. The girl just told me they will mail it in to their offices. I asked for a copy but she just said she will handle it. Any feed back will be appreciated.