Claiming is a pain

<p>Filed a claim on 22 July 2016, I have to return to work tomorrow - Still no courtesy car! That trip will cost me R1000 a day!</p> <p>I’ve sent the claim forms and required documents on 22 July 2016 to Faradiba Benjamin at FNB insurance brokers. And she confirmed processing of claim the very same day. I called to follow up on 25 July, I had to resent to another email address because there is no claim made! Faradiba is now out of the picture, and so is the team leader who is either “working on it’ or she is ‘in a meeting’ when I call. I’ve spent R1300 on metre taxis to go for medical care while I wait for courtesy car. Is FNB going to refund me? Should I have not trusted the most helpful bank in South Africa for insurance cover?</p>