Claim your prize - eBucks

'CLAIM YOUR PRIZE' is an SMS I received last week on Thursday, 03 December 2020. I logged onto my FNB App so that I can claim the prize, however, I couldn't managed because of the technical glitches. On Friday, 05 December 2020 I tried again and still with no success. I then called FNB on the same date in the morning and requested them to connect me with eBucks. My call was answered by someone who called himself Mushe. I explained my situation to him and he promised that he will get back to my by close of business on the same date or by Monday, 07 December 2020 at the latest. He (Mushe) did not call me. I received an email from FNB on Monday at 12:27 stating that my query has been sent to eBucks and I will be contacted within 24-48Business hours. I called FNB again on Wednesday, 09 December 2020 and asked the consultant to assist me and the lady did not connect me, instead the call was ended (I don't know if there was a technical problem or if the problem was that the lady doesn't know how to transfer a call, quite frustrating indeed). A consultant from FNB called me this morning (on Thursday, 10 December 2020) asking me if eBucks have contact me and my answer was no. The consultant said she is going to make a follow-up with eBucks and will call me shortly. Could someone from eBucks please contact me at the earliest of your convenience so that we can have further conversation on how can I get this resolved or where can I go and claim the prize?