Claim pains

<p>I have been a loyal FNB inusrance cient for over a year, after moving from Discovery Insure due to terrible admin and horrible service. On my first claim, afetr my sister in law crashed my wife's car, i submitted the claim and thinking because i am a FNB private client, i would at least be kept up to date with any claim related issues, feedback, correspondence etc... this was not the case. The initail contact with a person called Ellezaine Abdulla, spoke to me like i owed her a favour and took down the claim details with little to none interest. Then the headache started, i had to try and figure out what the status of my claim is, for just over three weeks now i have not received a single phone call, a single email or sms, except from the car rental company wanting me to return my vehicle, even though my claim was not yet completed/settled/rejected/handled... I completed the forms and sent photos, reports and all within a couple of minutes of receiving them to complete, and off course thought i would get at least kept in touch and informed on the status of my claim, but i had to call them every time to find out. pathetic and i am seriously considering leaving FNB as a whole because of this. </p>