Claim Pains

<p>on 29 November i submitted a claim for a vehile accident, sent through all required documents immediately. I received a rental vehicle as this is part of my policy which i am paying for. During december i had little to no feedback from FNB INsurance or AIG, the insurer. If i didnt enquire every week, where no one could help me anyway, i would not have heard from the brokers. I had to return my rental vehicle at the end of december as the 30 day period expired, still no feedback from FNB regarding my claim. After a heated call i made in January FNB told me that the AIG assessor only finished the assessment of my vehicle second week in January and the hold up is with AIG and not FNB, so now the brokers are badmouthing the insurers and passing the buck. Today is 16 January and i still do not have any news on my claim, i dont have a vehicle, and i dont have a rental. Worst service i have ever experienced in my life. Can anyone please help me here?!~?!?!@?!?!?!?!?!?!?!</p>