CLAIM NOT PAID OUT FOR OVER A MONTH

Item: FNB (First National Bank)
Rating: 1
Author: Xoliswa M

I submitted a death claim on the 16 February 2019 to date I gave not received feedback.

There is o one to contact and follow up on the progress of the claim.

Going to the branch is useless as they tell you to wait for a call.

It has been a month waiting is this even acceptable? This is not what is advertised it is very disappointing to say the least.-

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Mar 2019, 13:38

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply19 Mar 2019, 13:38

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

Xoliswa M's updateReviewer Update

20 Mar 2019, 13:45

Thank you for the response. I seem to have missed your call earlier today. Kindly call me back. Thank you.

Xoliswa M's update20 Mar 2019, 13:45

Reviewer Update

Thank you for the response. I seem to have missed your call earlier today. Kindly call me back. Thank you.