MB
Mepho B
1 reviews | Active since May 2015
20 Jan 2016, 17:12
Claim Ignored
Hello Peter. I have an active device policy with FNB/CIB and in November I instituted a claim for the device as it was ******. I never got any response from FNB/CIB. In December following no contact from either I emailed them and was referred to an FNB employee who promised I would get feedback regarding the claim and till today I have had no response almost 2 months after submitting the claim documents. in that time I have been paying my premiums for a device that no longer exists.
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Replies (1)
FNB (First National Bank)'s replyOfficial
21 Jan 2016, 08:39Hello Mepstone,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852345.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852345.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply21 Jan 2016, 08:39
Official
Hello Mepstone,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852345.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852345.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)