NS
Nicole S

1 reviews | Active since Jul 2011

04 Dec 2019, 14:18

Circus House FNB

I don't know how pathetic can a living be!!! FNB ( this time around) has blocked my card and conveniently failed to give me proof to their claim that I entered my pin incorrectly, hence the soft bloc**** I'm so mad because a service provider's debit order has been declined because of this and my business email account will be closed because fnb can't "rectify". Those were the "wise" words of the very useless, slapstick idiot called Yonela Mkalali. I asked if I could at least have proof that it was indeed me who entered my pin incorrectly, again she says FNB cannot provide that and boldly told me to contact the service provider and request them to rerun the debit order (no need to guess at whose cost). My attorney is in court all day today and cannot contact FNB sooner. This idiotic Yonela even declined giving me the bank's legal contact. Everything was "can't can't can't " which really comes as no surprise from the likes of fnb. I have no respect for this circus house!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2019, 15:21
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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