Cipc registrations at fnb

I had done an online application to register my business (ref no. XDX6MMRogpss) it has been such a frustrating task to open a business account and also register with cipc yet fnb offers that service i had even paid for the cipc registration and no documents was ever sent through to me to notify me of my business being registered . Nothing what soever has come through for me . When I had went to enquire at the bank then only fnb had opened an account but what's the use when my cipc registration did not even go through as yet . You logo says it all "HOW CAN WE HELP YOU? " do your jobs properly and fully commit to your promises fnb I feel has ****** me of R250 for the registration and if you multiply that by 1000 people that's R 250 000 that FNB has made but not delivering the service that it has promised . I now have to suffer because my business is not registered. I know this email will not be attended to and my plea will fall on deaf years . Fnb is now becoming like the government they do absolutely nothing to deliver on their promises