CIPC Registrations

I have done an online company registration on FNB's website and they promised me the moon and stars. But all I'm getting is bad service and I am so disappointed. I have been banking with FNB for years and I love their customer service, But registering companies with the CIPC is not what you are good at. I completed the online application but still received sms's and emails saying my application is incomplete, I called in to ask for assistance which was explained as a system error (totally understandable). I had to email proof of payment, proof of address and copy of ID. I did so immediately but still no feedback, I had to call every second day to follow up and eventually had to submit my documents 3 times to the same email address before they finally received it. Now they can't give me any feedback on what's happening on my application. I don't know if my documents was submitted to CIPC, they can't give me the date of submission. I have asked CIPC for an update but they can't give me an update, as the application was done by FNB. I don't know what to do anymore. It made such a big mistake doing this registration through FNB cause now I'm stuck with no one to help or assist me with an update. I am very upset with FNB!!!