KC
Karen C
1 reviews | Active since May 2016
14 Nov 2018, 12:26
CIPC REG
Come on FNB, sending automated message responses to emails stating I will receive a response within 3 days and having to phone every day only to be put on hold for 26min and still no answer is pathetic, I am tired of wasting all my airtime listening to terrible music and recordings of how terribly busy you are - we are ALL BUSY! Furthermore, your automated system has decided that my ID number is now the incorrect number of digits, so any chance of trying to call another department or number for assistance is hopeless! I have reported the issue with ID number not being accepted when calling a few weeks ago but this issue remains!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Nov 2018, 12:51Good day Karen,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Nov 2018, 12:51
Official
Good day Karen,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
KC
Karen C's updateReviewer Update
15 Nov 2018, 10:51Received a call from the Hellopeter call centre very promptly after submitting my initial complaint yesterday where I was advised my issue would be escalated to the Business Department, I received an email today asking me for the EXACT documents that were emailed to them on the 5th November, so my conclusion here is my application submitted on the 3rd November has been totally ignored and individuals working in that department are either too lazy to do their job or just ***********!
KC
Karen C's update15 Nov 2018, 10:51
Reviewer Update
Received a call from the Hellopeter call centre very promptly after submitting my initial complaint yesterday where I was advised my issue would be escalated to the Business Department, I received an email today asking me for the EXACT documents that were emailed to them on the 5th November, so my conclusion here is my application submitted on the 3rd November has been totally ignored and individuals working in that department are either too lazy to do their job or just ***********!