GM
Gugu M

1 reviews | Active since Sept 2014

05 May 2017, 17:52

CIPC BUSINESS REGISTRATION A FLOP AT FNB

<p>On the 4th of April, my partner and I registered a business online with FNB.According to the information on the website we were supposed to get the CK Documents within 5 days.</p> <p>on the 21st of April I wrote to them complaining about their service in this regards but still was never attended to, there was no intervention from FNB or whatsoever.We have already missed an opportunity in Durban because we couldn't have the CK on time.Today the 05th of May 2017 we still don't have the documents.</p> <p> </p> <p>we did the online application because we know FNB to be effective. In 2012 I registered a business with Nedbank the CK Docs were ready within 2 weeks.</p> <p>Also the staff at the Call centre for business banking is very rude.We were told we can't speak to supervisors they are not allowed to take calls.Never will I use this service from FNB again or any of my friend or relatives.</p> <p>absolutely poor service</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 09:37
Official

Good day Ms. zimtotikg

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***