SW
Sherie W

1 reviews | Active since Sept 2018

07 Sept 2018, 16:37

CIPC @ FNB - Stay away! Get a professional to register your company, these guys don't know what they're doing

I tried to register a company using FNB's CIPC option, it's been almost 3 months now of back and forth with e-mails and documents and I still don't have my company. I have sent everything through about 3 times and each time they ask me for the same documents. They don't reply to your e-mails and if you phone the call centre you will be on hold for about 20 minutes before someone answers the phone and even then they can't help you, they just say they will refer the call and get back to you. Today I insisted on holding on while they sort it out and I've now been on the phone for an hour and twenty minutes and I've only spoken to an actual person for about 10 minutes of that.

Disgusting service from FNB! I would NEVER recommend them to anyone after this experience. I don't know what has happened in the last year at FNB but they went from a great bank with excellent service to a series of call centres and e-mail addresses that treat customers like cattle. And then to top it off they charge you exorbitant bank fees but can't assist you with anything when you have a query. I am in fact a Private Banking Client and I've never had worse service in all my years of banking. I'm so done with FNB! Standard Bank here I come!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Sept 2018, 09:36
Official

Good day Sherie Wet,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)