CIPC Application done on the 25th and have been following up once or twice a week and I’m told today 14th of February My application has still not been captured.

I really need help with regards to this application I'm not getting way forward answers. I did the online application form for CIPC on the 25th and have been following up once or twice a week and I’m told today 14th of February my application is still not been captured. My reason for following up with theme as well was to complain about the application Fee deducted twice on my Bank account, I logged the first call on the 26 of Jan and have been following up once or twice a will and today I'm told there's nothing wrong with my application form but at as not been captured meaning i have to wait again for 14 day's 6 day ago I did receive Refund form email: ********** filled it and sent it beck to them follow up with an email on the 12 to confirm if they receive my email response i got no reply and boom to day I'm told application form not captured. Please can someone help.

Kind regards Blessing Mzwakhe Mavuso