Chq and debit card disputes

<p>I have an FNB bank account but drew money from a Standard bank ATM because it was the closest one in my area, the money did not come out of the ATM, we phoned FNB to put in an enquiry and they sent us a form to fill out, we filled out the form and attached all the slips and emailed it back to them. In the email they sent back to say that they had received the enquiry it stipulates that the enquiry will be take 5 business days to resolve, 5 days have now come and gone and i still have no response and no money because i get paid weekly and had withdrawn all that was in my account because my child is having her matric farewell, we have had no money for the whole week and it really upsets me that FNB do not care about that and have not even so much as phoned us to let us know what is going on with the enquiry. We phoned today and got the response of that there were no comments on that account and that they would send another email which could take up to another 48 hours!!! Here i am now with no money and no valid reason or comment from FNB as to what is happening with this enquiry - FNB service is shocking and i think i should just close my account with them and open one somewhere else, they are happy to take my money but they have no care in the world when i am the one who has to suffer in the end.</p>