Chip Sims on FNB Cards

I have banked at FNB for nearly a decade. In the last 6 months, I have had the chip sam on my Cheque and Credit card fail at the same time, my chip sam on my cheque card failed about 2 months ago and the final straw is that it failed again today - the card is less than a month old.

Every time I go to the branch they cancel my card and renew it. I wait roughly a week for a new card to be delivered and have to make arrangements to get it. in the interim I have to beg borrow cash to put in petrol and buy groceries etc. There is no investigation to find out why the cards are failing and rectify it and there is no service within the branch to replace the card immediately.

To make matters worse, it seems that the online personal banking advisors/branches seem to have no real policy on what needs to be done when there is a failure. It is totally unacceptable service. During the same time FNB happily takes a monthly premium for services that cannot be fulfilled.

I want to know what FNB will be doing to ensure that I do not have another failure.