Chilled and bad service

Just to let every body knows how bad service in south Africa how they treat the very person whom they make money from. I am with FNB recently they upgraded my Cheq card from private to private wealth when I asked them to upgrade my credit card as well person told me what is your income I asked them why you asking me that question answer was we have to know if you earning well, I answer why you think I have this account on first place there was no answer asked to speak to manager don’t know if she was manager or not phoned me with out consulting with that person who spoked to me before asking me full story which totally ********* and told me that we work very differently we are very chilled here was very disappointed with that spoke to 3 different managers which they insisted the same thing with out understanding about there client because they all chilled I have to moved back to my old account what shame very very disappointed after so many years having with the bank I met bunch of idiot’s who like to chill at work with out worrying about there client. Shame on you Fnb and your sayings “how can we help you you”should have new one “how can we chilled our self”