Cheque & Debit Card Dispute Form Completed

I have been experiencing issues with receiving feedback from FNB. Unless I submit my requests through Hellopeter, I do not receive any acknowledgment that my emails, including the completed Dispute Form, have been received, nor do I receive any updates on the steps being taken. I sent an email yesterday, requesting information which has just been ignored

I spoke with Modjadji Machethe (Ref ***NF FNB Retail Segment, FNB Bank City Simmonds Street, JHB ) who kindly contacted me last week after my Hellopeter review about my problem. She was very pleasant and made me feel like I finally had someone who could help me. Unfortunately nothing. The dispute between Makro and FNB has been going on since 9th May 2025.