1 reviews | Active since Nov 2011
Cheque Clearance
I deposited a cheque at La Lucia FNB Monday 2018/04/09 , I made the teller aware that it was urgent for the cheque to clear and that he must please add the cost for special clearance.
He assured me that the cheque would be clear WITHIN 3 days, it is now Thursday and the La Lucia FNB branch has advised me my cheque still has 7 days to wait to clear. Absolutley shocking that the FNB staff dont know their own policy and procedures.
The service from FNB has been at a steady decline the last couple of years and the above is another example.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)