Cheque card does not work at tills - 'Pin error'

hi, i opened a new cheque account with FNB, moving away from my bank of 20 years expecting an innovative and true bank for the people. Instead after activating my 1st card,i went into Woolworths to pay an account however the machine would not accept my pin ( embarrassing). So i return to the bank, explained my predicament, the card works fine at the ATM however will not accept the pin when using the chip end into a machine, i was advised that the card must be faulty and so another was ordered...i waited 5 days, placing all my account paying on hold.....the new card arrives and after another attempt at Woolworths the exact same fault occurs..i returned to the bank, the pin was reset for the 10th time and i was assured that the error was with woolworths and not the card, so i left trusting the advice i received however tried to enter my pin at another store and it came up 'incorrect pin' again.<br> <br> i am in desperate need of help...is this the service a new customer should receive?<br> <br> Account Name - RamiahEJ<br> Id - ***<br> Acc Number - ***<br> Also app**** online for overdraft, was provisionally approved however no response<br> also EBUCKS not reflecting - new account