1 reviews | Active since Jan 2017
Cheque Card delivery issues
<p>My cheque card expires 01/17, I received a sms on the 28th December 2016 stating CCD will contact me,today is the 4 Jan 2017 and no1 as contacted me as yet,i contacted FNB customer service this morning and spoke to Siyabonga he was rude and told me i must contact UTI courier to get hold of my card. On numerous attempts i tried contacted UTI and there is no damn joy. As a Gold cheque card holder i never experienced this **** at all over the years and my card was delivered on time...why should i get hold of a courier for my card i an actually gutted and frustrated that i am going through this ****** **** from FNB,i expect answers and my card delivered to my door ASAP before the expiry date!!!</p> <p> </p>
Good day Ms. Roweena34
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Roweena34
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***