1 reviews | Active since Mar 2012
Cheque Card Delivery
<p>I have logged numerous queries, none to my satisfaction. <br />Now it must be a complaint!<br />I was awoken by a phone call on 2017-02-18 at 08:33 by ********** , a Saturday morning!<br />The lady said it will take 2-3 days to deliver, we are now on the 5th BUSINESS DAY.<br />My Cheque card expires on 2017-02-28 YOU (FNB) have known about this for YEARS, is it really that difficult to plan and deliver a card?<br />I now phoned ********** only to find out that my card was only ordered this Wednesday 2017-02-22, why did the Courier then phone me?<br />This is unacceptable and to be honest, pathetic.<br />I await you VERY URGENT response!</p> <p> </p> <p>FNB Complaint reference number is: ********** .</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Still no feedback regarding anything about the delivery of my card, should I be seeing this as FNB cannot plan ahead and deliver a card on time or as FNB does not want me as a client anymore?
Still no feedback regarding anything about the delivery of my card, should I be seeing this as FNB cannot plan ahead and deliver a card on time or as FNB does not want me as a client anymore?
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
Please ignore previous response.
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
Please ignore previous response.
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)