MN
Musa N

1 reviews | Active since Oct 2014

15 Apr 2015, 13:06

Cheque and Debit Card Dispute

Hi,<br> <br> I have a serious query with regards to Card Disputes and to date no feedback has been granted to me.<br> The issue was logged on the 02/03/2015 and to date I'm still being send from pillar to post.<br> <br> Mosehle Mametse and Louw Mitchelene they have been very helpfull trying to help me get this issue sorted but there is so little they can do. I've been emailing and calling Bogopane Emely as she is the Team Leader but I'm not getting through as the line rings and cuts off. I JUST NEED A SOLUTION OR A WAY FORWARD!!<br> I'M SURE THAT IS NOT DIFFICULT TO DO:-(<br> <br> I'M FRUSTRATED AS HELL CAUSE I'VE BEEN WITH FNB FOR MORE THAN 9/10 YEARS AND THIS TYPE OF SERVICE IS PATHETIC. <br> I NEED FEEDBACK BY CLOSE OF BUSINESS TODAY!!!<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Apr 2015, 13:39
Official
Hello Owethu2014,


Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 667059 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)