CHEQUE ACRD DISPUTE NIGHTMARE

<p>on the 23rd of July 2017 i tried to withdraw cash from an absa atm (nelspruit tarental) no cash or receipt came out. after waiting for a few minutes i realised that the transaction went thrhough on my account and did not reverse. i made a call immediately to the fnb call centre where they informed me to fill in a cheque disput form after they emailed it through to i filled it in and and emailed it through to them ********** ********** 4124) after waiting for a week and a half i made a follow up on the 2nd of August 2017 (Rj ********** 54590) only to be told that i do not have a reference number and that in fact i have emailed the form wrong email address. i once again emailed the form to ********** on the same day. today 4th of August 2017 im still being sent from pillar to post fom the dispute department back to private client department. i am utterly dissapointed with the lack of service that i have received in two weeks. being on the phone with more than ten fnb personeel who cannot assist me till this day.</p> <p> </p>