Cheque account was unexpectedly closed and I'm expecting payment...

Item: FNB (First National Bank)
Rating: 1
Author: Donovan S

My cheque account has been unexpectedly closed. I am currently living overseas and am expecting payment to my FNB cheque account. My last statement for this account was received on 3 Sept. 2019. When I use my secure message service (no. 924 in the queue) they tell me the account was closed and that I should visit the branch????? I never authorised this, nor was there any forewarning of closure. Can you help me please???

Note: the tel no. below is for a family member in South Africa as I only have an international no.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Oct 2019, 09:27

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply02 Oct 2019, 09:27

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***