Cheque account *****

On January 25 2023 I made an online payment to Dstv multichoice for R770. Then a week later on the 30th of January 2023 an amount of R767 was debited from my account with the description Dstv again. So I called fnb ***** department but they kept sending me from person to another whereby each time I would spend up to an hour while holding the line on to be told they can't help me. So I went to the branch but also they couldn't assist me instead was told to call the ***** department again. I've been calling everyday now still nothing.My bank statement shows everything I'm telling them but somehow they choose not to see it FNB IS RUNNING A HUGE **** ON ITS CUSTOMERS!!! *********** AND RUDE STAFF!!! THIS BANK IS USELESS AND HIRES *********** PEOPLE. IM MOVING BANKS NXA USELESS BUNCH