Cheque account downgrade from private client

I would like to start of by saying FNB has been good to me until I became forward and took up their off for a private client fusion Cheque account, 1stly their charges are ridiculously high and the private banker Keneiloe Mashigo is just not interested in helping at all instead of assisting me I get automated responses that she's working remotely I should call her,

I had no issues with my Cheque account until I was in need of money, you know fnb agents it's like they wait for you to be down and out and then it's time for them to make sales so I had upgraded my credit card and in a day or so after that I got a call from fnb saying it will be beneficial for me to link my fusion Cheque account to my credit card they explained the benefits and all but what they didn't explain its the bank charges that amounts to the fees I pay for my kid's aftercare, nevertheless the less on the 21 March I get a shock of my life about 400 has been deducted from my account and its bank charges mind you this is before the lockdown, so email my so called private banker on the 6th March Good morning Keneiloe

I need you assistance please I just got my billing today and I must say my charges are too much, how do I downgrade my account back to gold Cheque. Tuuuuuuuuuuu dololo nada no response

On the 21st March I go to my app I chat with Avishkar Signh a nice guy he says he logged a call to request for the downgrade from private client to my old Cheque account saying it will be resolved in 21 business days

On the 6th April 2020 I send another email to my so called private banker I get another response but now she's playing the COVID-19 card on me but it's still an automated response

Good day Keneiloe

I sent you an email 2 weeks ago asking you for guidance, I want to downgrade back to premium because the charges on private are ridiculously high but I never got a response from you.

Regards

I must say private banker sucks and doesn't deserve the amount of money that gets deducted for their charges because all they do is to frustrated customers while they get paid for doing absolutely nothing.

I know come the 21 April they will still deduct because that's what FNB private banking does the best,

All I want is for my account to be downgraded that's all I'm not asking anyone to take a salary cut for me, is it soooooooo difficult to resolve guys?

To think that I've been using my account from 2003 then this come on