CHEQUE ACCOUNT AND PERSONAL LOAN ACCOUNTS CLOSURE.

So I had an account with FNB for years and no problems. Now , all of a sudden, when I want to close the account, nobody wants to help me.

I have a connect device account and outstanding account fees that I want to pay. So I made the payment direct into the FNB account to settle the monies and nothing happens. The payment bounces back into my personal account.

So I call FNB's customer care centre, they said that the monies bounces back because the account was marked for closure, they wont be able to assist and that I need to go into a branch.

I set time apart in my weekend to go to the branch Denlyn (Mamelodi Crossing), just to be told that I need to call the customer care centre to help. So I call them while I am in the branch, explain to the lady on the phone what kind of help I need. Then, the best part, the lady puts me on hold for 10 mins and drops the call. So I went back to my consultant in the branch to tell her what happened and they tell me she went on lunch (mind you its between 10am and 11am). I will have to wait for another consultant to come help, so I waited. No one came. Nobody!

All I wanted was to pay the debt that was owed by me, show you proof of payment of settlement of the personal loans and close the account.

It seems to me like no one who works for FNB knows how to assist me with such a simple request.

So sad,

Jo-Anne Marais