bR
bianca R
1 reviews | Active since Nov 2018
19 Nov 2018, 13:44
CHEQUE ACCOUNT
2 years ago ive asked for my cheque account to be closed, which fnb did not do!!! Ive phoned and asked them numerous time to do so and everytime there was an excuse. Its now 2 years later and the account is sitting on over R5000.00 because of montly bank charges for a account that i dont even use. Again ive send mails and called fnb who said we will get back to me and never does!!!!!!!!! because of this service i get from fnb i changed banks. How can i be held responsible for this money WHEN FNB IS AT FAULT HERE!!!!!!!!!!!!!!!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
19 Nov 2018, 14:22Good day Bianca,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Nov 2018, 14:22
Official
Good day Bianca,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
bR
bianca R's updateReviewer Update
20 Nov 2018, 14:5324 HOURS LATER AN NOOOOOOO FEEDBACK
bR
bianca R's update20 Nov 2018, 14:53
Reviewer Update
24 HOURS LATER AN NOOOOOOO FEEDBACK