Chelene Ishmail - Bad service and need retraining - can not work with clients this way.

Received very very bad service from Chelene(not sure about spelling) Ishmail in call centre. She is the Team Leader. Promises to make a phone call to client stranded in NZ logged out of his account. 5 hours and 8 phone calls later she tells the operators in the call centre (***) to tell me "she is not available" Chelene.....you need to change jobs, you can not work with clients. You are doing damage to FNB. You are terrible and need to be retrained.