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morneswartkat M
1 reviews | Active since Nov 2016
13 Nov 2018, 16:28
Cheers Fnb, Hello Standard ban****
This is not my first review on Fnb...
I was with Private banking and I wasn't happy at all...
I complained and then they came right...
Afterwords I was upgraded to Private Wealth and a banker by the name of Dane Moodley came to visit me, making 100s of promises and said I'm on the right team now...
Not one of the promises was delivered...
I then requested my Pvt Wealth to be downgraded to a normal cheque account ****ill I opened up a Standard Bank account, then I will close it completely) with immediate effect from Kelebogile Mabuza and she refused to help me...
Fnb Has lost ALL MY RESPECT...
When Ronny Watson was the CEO it was still the best bank...
Cheers Fnb
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Nov 2018, 16:40Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 16:40
Official
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)