CHECK YOUR STATEMENTS FNB MIGHT BE *****ING FROM YOU TOO !!!!

Item: FNB (First National Bank)
Rating: 1
Author: Liezl T

PATHETIC CUSTOMER SERVICE!!!!! Charged me R64.20 to do a cardless cash deposit of R150 outside of the ATM . This service is supposed to be free , the deposit fee comes in at R5000+ or for a transaction at the teller. The refund request has been made 15/11, they keep telling me that it was done inside the branch , when I've repeatedly told them it was at the ATM. They could simply just check the cameras and find the fault is on their side.

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Replies (1)

FNB (First National Bank)'s replyOfficial

28 Nov 2018, 10:20

Good day Liezl,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Sale and Service Contact Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

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FNB (First National Bank)'s reply28 Nov 2018, 10:20

Official