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I was so excited when FNB offered me a salary protection policy should I be retrenched. Then when I was retrenched I was so stressed and worried but luckily I had my policy that would pay me a salary for 6 months. After submitting all my documents my plan was approved and I phoned to find out when they would start paying and was informed 25th of every month. After the 25th I phoned as I had still not received anything, only to be told they made a mistake and I would only receive my money on the 1st of every month same as when my debit order would go off for my premium. OK so the 1st fell on a Sunday so I thouth I would wait and see for Monday. Only after Monday still nothing I phoned twice a day to be told they don't know why I haven't received my funds and would do an escalation. Today when I phone on the 5th of the month, I get told I will only receive my money on the 11th. I ask the consultant how is this possible after being told by 3 or 4 other consultants i should have received my money by now, they don't know why as according to the system it was loaded in November that I would only be paid on the 11th of every month. So explain to me how 3 to 4 people working in the same division cannot answer me but it's been loaded on the system!!! Either they are incapable of doing their jobs or they keep changing the details for payment on my policy. I have been counting on this money to settle accounts as now my account is overdrawn and my debit orders are being returned. If I was told from the start I could have made arrangements for my accounts so I find this highly unacceptable and I keep asking for them to have a manager phone me back to explain why and how this has happened, I still have not been contacted yet have people I owe money to phoning me and I cannot answer them as to when I will pay them because for all I know they might change my pay date again. I submitted my forms end October and a week later received an SMS confirming everything was approved and now still awaiting my first installment of my claim to be paid. Very frustrated and dissatisfied client.