NB
Nicholas B

1 reviews | Active since Nov 2011

08 Dec 2015, 11:29

Check your ebucks account

Hi<br> <br> I cannot begin to think how many times I have complained about ebucks this year, it seems I have to do it every month for FNB to honour their ebucks rewards.<br> <br> Just this month I have not been allocated the 2000 points for using between 10% and 100% of my overdraft facility, when I clearly used approximately 15% of my overdraft on the 3rd November. <br> <br> Further to this I have been undercompensated in ebucks for my spend at Checkers and on Fuel during the month of November.<br> <br> This really is appalling and if this isn't resolved immediately I will be reporting FNB to CPA to investigate your ebucks practices, to see how many other people are being cheated! <br> <br> I've also noticed that FNB is constantly updating the earn rules without any notification to the consumer, this isn't ethical practical! <br> <br> Nicholas

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Dec 2015, 12:02
Official
Hello nicholasbell03,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 829209.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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