1 reviews | Active since Nov 2011
Check your ebucks account
Hi<br> <br> I cannot begin to think how many times I have complained about ebucks this year, it seems I have to do it every month for FNB to honour their ebucks rewards.<br> <br> Just this month I have not been allocated the 2000 points for using between 10% and 100% of my overdraft facility, when I clearly used approximately 15% of my overdraft on the 3rd November. <br> <br> Further to this I have been undercompensated in ebucks for my spend at Checkers and on Fuel during the month of November.<br> <br> This really is appalling and if this isn't resolved immediately I will be reporting FNB to CPA to investigate your ebucks practices, to see how many other people are being cheated! <br> <br> I've also noticed that FNB is constantly updating the earn rules without any notification to the consumer, this isn't ethical practical! <br> <br> Nicholas
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 829209.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 829209.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
