CK
Chery K

1 reviews | Active since Mar 2009

21 Jun 2016, 09:49

CHECK YOUR BANK STATEMENT CAREFULLY

<p>Last week I took the time to check my statements carefully, & found THREE errors. 1) I was erroneously charged a cash withdrawal fee of R42.95, whereas I am entitled to six free cash withdrawals per month. Bank manager admits the mistake, but doesn't correct it. 2) I did not receive my e-bucks for a R1600 purchase. I was promised resolution by 17th June, but it didn't happen. 3) I asked why I hadn't been getting interest on my cheque account, & was told that they had stopped giving interest +- 5 years ago. So, I sent them their own rates document that they publish on their own website, where it clearly says that interest will be paid. They said they'll look into it. But, no response yet.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2016, 10:46
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 945131

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)