CHEATING ME ON UNEXPLAINABLE CHARGES

It seems like every month I need to come here to complain about the POOR POOR POOR SERVICE FNB has been giving me, I believe that I need to speak to the Ombudsman now to have these multiple problems I experience every month with you.

I went to numerous different branches to query the different problems I have experienced and no one seems to know. 1.I have unexplained debit amounts from the account no one seems to know what are they for. 2. They never allocate one person to deal with the query, always have to speak to 50 people narrating the same thing and get passed around from pillar to post. 3. I have informed them of the direct debit order that has been debiting my account andf still doing even though I have informed them contract was cancelled and they saw the refunds back into my account I asked the to block it because the service provider debiting my account advised that this has been cancelled.

WHAT ARE THESE CHARGES I SEE ON A MONTHLY BASIS ON MY ACCOUNT, WHICH YOUR STAFF FAILS TO EXPLAIN TO ME.

Which regulatory body can I contact because i believe your team in incapable of assisting me I have so many complaints about different issues beyond my control and you guys fail to resolve each time I GIVE UP ON YOU.