1 reviews | Active since Oct 2016

12 Feb 2018, 13:18

********

So there was a complaint made to Fnb ***** department with regards to my account and fnb put a hard hold on my account with out informing me I went to the branch were they contacted ***** and ***** Had explained why and I should contact the complainant which in have done and there was a huge misunderstanding even th r reason and comments that fnb have are incorrect to date fnb hasnt contacted me to explain to me as to what is going on its almost two months I can't use my account or money yet fnb deducts their charges without fail fnb is complete rogues who's the real ********** now

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 16:33
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***