Chatting on fnb app a nightmare

Getting help on the app is a nightmare. You will go to the secure chat and ask to chat to a banker but ooops! You are notified that you are 900 and something in the queue! I actually tried 3 times today to chat to a banker! The last time a waited actively for more than an hour before I decided to go to the Hopetown branch. There my query was dealt with effiently! The gentleman was very professional!