Chat box not so useful

First Rand Bank is one of the greatest banks and their app and the features is out of this world with so much, literally so much, at our disposal. I love it. ( we can talk about the changes and challenges another time).

This review is about the in app secure chat messaging. This was going to be a hit or a win if the agents there knew much. A lot of times you get " refer to" " call This number" " its not my department "" call them on". The number of times they do referrals than actually help with the issue is appauling.

And would you refer me to "call" if there is an option to message. And for free at that. I get so frustrated most of the times. You stand in que and be referred. Its not nice. Or the chat just gets cut off i dont know if the agent just switch off or not or it is network problems who knows. But hai hai hai, the chat...pay attention to it. It is all over. You cant even rate properly the service you receive. You wait and forget cos they take their time to respond yey. Ke re yey. Hai no.

Anyways its not all a fail but I do get help, sometimes.