*********** chat agents

When will you have semi-competent people on the app chat? Trying to chat with Dylan from the credit card division is as good as trying to explain to a doorknob. I asked why transactions are pending since June. Was the credit card issue resolved - Dylan asked me to elaborate! My balance is also off and doesn't add up to my original credit amount, Dylan again is confused. Why do you guys waste my time? Reading is a skill and clearly this chat agent doesn't have that skill. If this issue can't be resolved today then I guess it will be goodbye from me. The chat service is more frustrating than anything else. Please read my chat history and tell me what else I could have done to make FNB's job easier, I mean after all, it's not about the client!