CHAT ADVISORS OFFER THE MOST POOR SERVICE

I just went to an FNB branch and the consultant that assisted me was very helpful.

I forgot to ask how I can go about changing my 5 digit mobile banking pin so I went to the app to ask the Team Of Bankers via chat and I must say the chat advisor whom the chat was routed to was pretty much useless. Such appaling service! Fails to read what my question and answers what he/she thinks I asked. I had to ask the advisor to read again. Please take your advisor back to training!